Elnor LED工作室

1.售后服务：

1）服务原则：及时反应，尽快解决问题，确保使用。

2）使用期限：在LED屏体的维护期内，免除所有维护费用;维修期结束后，只收取材料费用手续费。

3）服务范围：如果用户发现任何无法解决的问题，请与我公司联系，我们可以在24小时内回复。为了缩短维修时间，我公司将部署一些备件，如电源和芯片等。

4）在正常使用和储存的情况下，本公司将负责设备。

2.售前服务：

1）我公司可以安排专业人员进行现场安装和调试，严格按照计划和原手册的要求。如有特殊要求，需要更改零件安装方案，我们将与用户协调。我们公司可以确保完成时间和合同时间的一致性。任何由自然因素或人为造成的问题，我们将与客户讨论找到解决方案。

2）我公司可以根据用户手册对用户进行培训。培训包括系统使用，系统维护和设备保护

我们可以做什么

1.我们所有的产品在出货前都已经过老化，我们保证安全使用我们的产品。

2.支持在产品上打印您的徽标，让您的徽标在任何地方闪耀。

3. OEM / ODM订单热烈欢迎。

保修政策

1.所有产品和附件在出货前已经过测试。

2.所有产品有2〜5年保修。

我们拥有最好的售后服务。如果发生任何问题，我们的团队将尽最大努力为客户解决。

售后服务：

1.终身免费维护和升级。

2.投诉回复期不超过24小时;维护指导和问题解决方案在48小时内提供。

3.客户满意度跟踪报告。

4.免费技术人员培训。

5.全套文件免费，其中包括安装指南，软件操作手册，易维护手册和控制系统软件光盘等。

6.大型项目特色服务，如体育场馆，展览会，广场等。

Elnor LED Workroom

1. After-sales service:

1) Service principles: response in time, solve problems as soon as possible and ensure the use.

2) Service period: In the Maintenance period of the LED screen body, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees.

3) Service scope: If the users find any problem that cannot be solved, please contact with our company, we can response in 24 hours. In order to shorten the maintenance time, Our Company will deploy some spare parts such as power and chips etc.

4) Under normal use and storage, Our Company will be responsible for the equipments.

2. Pre-sales service:

1) Our company can arrange professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special requirement, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company can ensure the consistence of completion time and contracted time. Any problems caused by natural factors or man-made, we will discuss with client to find solutions.

2) Our company can train the users based on the manual. The training include system use, system maintenance and equipment protection

What we can do

1. All of our products have preceeded aging before shipment and we guarantee to use our products safely.

2. Support prints your logo on products and let your logo shine anywhere.

3. OEM/ODM orders are warmly welcome.

Warranty policy

1. All products and accessories have been tested before ship out.

2. All products have 2~5 years warranty.

3. We own the best after-sale service. If any problems happen, our team will do our best to solve for customers.

After-sale service:

1. Lifetime free maintenance and upgrade.

2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.

3. Customer satisfaction tracking report.

4. Free technician training.

5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.

6. Special service for big project, such as stadium, exhibitions, squares and so on.