Compal shipping requirements

1. The day before 13:00 payment of the day of delivery, 13:00 after the payment of the second day of shipment (Saturday, 72 small orders shipped, large-scale activities during the five days of delivery), large household appliances need each well Hit the wooden frame, the city generally 3-5 days to reach, the county needs to transit is generally 7-10 days, please parents are patiently, not because of the logistics to us in the negative feedback, there are problems you can contact us or call 4007000818.
2. As part of the model can not be shipped to the warehouse eight warehouses, invoices and gifts is a separate express mail, please pro who received the goods in the first Want Want to inform us that we usually 3 days invoice sent by courier , Please pro understanding.
3. We can only delivery to the county, the town can not be distributed outside the village can only be self-mention, pro who carefully read, if we note the township address is not to send.
Tips: If you call 4007000818 in the phone, not connected for a long time you do not impatient, it is possible to make an appointment to install more guests, you wait a while playing, so you inconvenience please understand!

common problem

Q: What should I do if I do not ship as promised?
A: You can contact Herbalife online customer service to identify the reasons, and please reply to inform customer service approach, there is no logistics information does not mean no delivery Oh!

Q: Is the invoice and merchandise sent in the same period? If not, how do I track the invoice logistics?
A: pro, we solemnly committed to our shops to sell every product will be regular machine to play value-added tax ordinary invoice, but because the financial is not in the Treasury office, so invoices can not be sent with the goods at the same time, you receive or contact us the first time I will give you courier invoices, we usually express form will be sent within 3 days, the address is your shipping address, the rise of the default personal, if you want to change, please contact us in time Want.

Brand after-sales service

1. Strictly implement the "Consumer Protection Package Law", "Product Quality Law" and "part of the goods repair, replacement, return liability", and in accordance with the actual situation of the Company's higher performance pledges. 'Three Guarantees': that is to ensure the provision of reliable service outlets, to ensure adequate provision of accessories to ensure the provision of sound technical services.) ':' That the repair, Baotui,
2. National unified customer service hotline 4007000818 24-hour opening, the implementation of 24-hour on-site booking service; and the opening of online consulting services, at any time to accept customer advice and supervision.
3. Service network where the implementation of the city 24-hour booking on-site service, covering the outskirts of the implementation of 48-hour booking on-site service.
4. The establishment of customer files, telephone return visit, the quality of tracking.
5 package repair within the scope of the implementation of all products free maintenance services.