Because many are the first to Alibaba goods, the process is not familiar with, after a period of time summary and the feedback of all staff, lists some common problems of solution, of course, there will be many deficiencies, Welcome you to come to the proposal! Your suggestions will be little valuable experience in our growth process!

1: On the number of batches, to support the mixed batch? There is no limit the amount of?

All products In accordance with the above batch can, the amount is not limited! Support mixed batch! Support Alipay transaction!

Each product we have stated the weight, when the film Freight system will automatically calculate , May be a little bit of error, please contact the customer service in a timely manner.

2:Shipped when they are random hair, you can choose style?

on Style and color issues , When the picking The default is mixed , There are special requirements of friends can note the next style or color (With a column when the film can be noted , Write on the number, style, such as: Y1: Black) We will try to help you with a good request , But will inevitably be missing, I hope everyone inclusive. Write a large note Small pieces of random hair color style random hair, but you can write a note, we try to write in accordance with your allocation, such as shortage of shortages to give you immediately made, please forgive me when there is a column with the Notes of.

3: Customers need to check and view orders, Please Alibaba account to customer service , Easy to check the single, Alibaba Alibaba account is the upper left corner of the page login account.

4:How long will it take?

Jiangsu and Zhejiang in general 1-2Days to, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin in general 2-3Days, other areas 3-5Day, remote areas 4-7Days, the logistics outside the province in general 3-7day.

Return on quality issues

1.Receipt 15If the product quality problems, please contact with the after-sale customer service. Overdue not be accepted. The problem of products must maintain the integrity of the package (Please bring their own packaging, not directly in the original product box to paste or write).

2.Please contact customer service before return, please fill out the after-sales service form in order to track your return for timely processing.

3.Customer's designation of the color or style of the product, we will try to meet, but can not 100%If the color or style does not match will not be returned.

4.Damage to the goods in transit, we take into account the customer directly find logistics company compensation is very troublesome, so I take full responsibility for the company, but must be after receipt 3Days and within 3Fill out the after-sales service form to register 3Days without mentioning the cargo in the transport damage, the default is the goods received goods in good condition.

5.For the non-goods sold by the Company to our company's situation, we retain all of this return policy is not handled and freight borne by the customer, the goods directly to the customer's rights.

6.The following conditions can not enjoy returned:

AReturned product packaging is damaged or incomplete, product accessories or related information missing

BUnauthorized repair or modification;

CNot used or stored in the normal way;

DBeyond the after-sales service period of goods

ESeasonal products are not refundable overdue

7.After-sales service is the company's most basic services, we are willing to provide good after-sales service, at the same time, good after-sales service also needs the customer, please return carefully before reading the above instructions, as far as possible by company regulations, so as not to Impact on your after-sales service.

8.Above, the damage and quality of product handling, such as the weight did not reach five kilograms, if the guests to return, freight themselves.