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Electronic product after-sales service is always our customers most concerned issues, the company responsible, dedicated, making service and strive to win each and every customer high praise
"Warranty policy"
※All goods 'Product description page ' Warranty instructions for product differentiation, quality assurance policy may be slightly different;
※Warranty conditions are met, will be enjoyed by our promise to change, warranty, return of service; Shipping respectively.
Here is after sales related problems frequently encountered in the process, if there is objection to the following definitions shall prevail:
"From the commencement date the warranty period"
※Nationwide warranty for goods, that is, products of the warranty card, the warranty period begins with the distributors sell to end users time calculations, or follow the instructions in the warranty card;
※Neutral products or OEM Product, to you I received the goods receipt date as the beginning, rather than sell to customers you date starts;
What can return "
※Receipt of goods (Is subject to signing day )7Within days, if not satisfied with the product or bad sales, can return; (Roundtrip freight in full by the buyer)
※If the situation is part of the return, when the return of a single total purchase amount less than our preferential conditions, you cannot enjoy the benefits;
※Return of goods must be intact, never sold before, including packaging, accessories, CDs, plastic bags;
※Both sides raised no objection, I will be in payment within two working days of receipt of the returned goods back to the customer.
"What can a replacement or warranty"
※Both of the following conditions can change: the appearance of new and no production, no special instructions;
※Cannot meet the above conditions of warranty, warranty product returns the repair cycle time depends on the plant;
※Replacement or warranty shipping charges borne by the individual, that round trip shipping charges borne by the sending party; (Please do not send it to pay, we reject any pay)
※If warranty product issued along with customer orders, our company will proportionally assumed the quality product used by shipping;
※For two consecutive months without purchasing customers, repair arising from the round trip shipping costs borne by the customer.
"Before replacement or warranty merchandise is made, what are the points for attention"
※Prior to contacting us;
※Of the warranty list must fill out and attached to the goods sent to Division I, list must contain: name, number, negative phenomena are indispensable;
※Guarantee or warranty exchange of goods, not packing, accessories, accessories such as driver CD send it back But in the 'Product description page ' Special except for the description of the goods;
※Note protect the goods, so as to avoid damage during transport or scratch, because these goods are removed the packaging, if not handled properly, the only warranty or do not even comply with the warranty conditions;
※To save on repair costs on both sides, try accumulated to a certain quantity of goods to be repaired and then sent, 60Days within the same order of repair exceeds 2Times, up to the customer to take to and from shipping charges.
"The caveat is that any one of the following conditions, we have the right to refuse to provide service"
※Products have been damaged, such as: installation /Use /Improper storage, exposure to moist /In an environment temperature is too high or too low, unauthorized repairs /Changes to food or liquid splash, normal wear and tear, force majeure;
※Products over warranty or quality is not a problem in itself;
※Product is not provided by the Division;
※Prior to returning goods has not made any contact with our company or the warranty product list description is unknown, unidentifiable;
※Logistics company damaged during transport, but without evidence and feedback in a timely manner, properly signed; [Sign should pay attention to what?]
※We learn about forensics, buyers are not trading in good faith and is a hoax, we not only immediately cease the service, and to reserve the power to pursue relevant legal responsibility
Contact us).
